Privacy Policy

Application: Explore Jordan Business
Last Updated: January 2026
Effective Date: January 2026

Welcome to Explore Jordan Business ("we," "our," or "us"). This application is designed for verified accommodation providers, tour guides, and other tourism businesses operating in Jordan that are listed on Explore Jordan. This Privacy Policy explains how we collect, use, share, and safeguard information when you use the Explore Jordan Business mobile application (the "Business App").

By using the Business App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Business App.

1. Who This App Is For

The Business App is intended for adults aged 18 and over who are authorized representatives of a business listed on Explore Jordan. By creating an account, you confirm that you are at least 18 years old and authorized to act on behalf of the business you represent.

2. Information We Collect

2.1 Business Owner Account Information

When you register, we collect:

Full name of the business owner or authorized representative
Email address — for account login, password recovery, and important communications
Phone number — for verification and contact
Password — stored only as a salted hash (never in plain text)
Role and position within the business
Business identity verification documents (if requested as part of onboarding)

2.2 Business Listing Data

You enter and maintain information about your business, including:

Business name, category, and description
Business address and location coordinates
Contact details (phone, email, website)
Operating hours and availability
Photos of your property or services
Pricing or rate information (where applicable)
Amenities, features, and other descriptive metadata

This information is publicly visible to tourists using the Explore Jordan user app. You are responsible for ensuring it is accurate, lawful, and not infringing on any third-party rights.

2.3 Staff Member Information

If you add staff members to your business account, we collect:

Staff member name
Email address
Role / position
Profile photo (optional)
Login credentials (managed by the staff member themselves)

As the primary business account holder, you are responsible for ensuring that staff members you add have given their consent for their data to be processed by Explore Jordan.

2.4 Customer Communication Data

When customers chat with your business or post comments / reviews about your listing, we store:

Chat messages between your business and customers (text, images, files)
Customer reviews and comments posted on your listing
Replies you post to customer comments and messages
Read receipts and message delivery status

You can view customer messages and reviews through the Business App. You can mute, delete, or report individual conversations or comments.

2.5 Business Performance Statistics

We collect aggregated, anonymized analytics about your listing:

Number of profile views
Number of "Want to Go" and "Been There" markings
Comment and review counts and ratings
Chat conversation counts
Follower counts

These statistics help you understand customer engagement with your listing.

2.6 Device and Usage Information

We automatically collect:

Device type, operating system version
App version and crash diagnostics
Unique device identifier
Date and time of access
Approximate IP-based region (for security)

2.7 Push Notification Token

If you enable notifications, we receive a Firebase Cloud Messaging (FCM) device token from your device. We use this only to send you notifications you have opted into (new customer messages, new reviews, business updates).

3. How We Use Your Information

We use your information to:

Create and manage your business account and authenticate logins
Display your business listing publicly in the Explore Jordan user app
Enable communication between your business and customers via chat and reviews
Provide business analytics (visit counts, engagement metrics) to help you understand your audience
Manage staff access to your business account
Moderate user-generated content posted about your business (comments and reviews) before publication
Investigate and respond to reports filed by you or against your business
Send push notifications for new customer messages, comments, reviews, and important updates
Operate and improve the Business App and fix issues
Detect and prevent fraud, spam, security issues, and policy violations
Respond to legal requests when required by law

4. How We Share Your Information

We do not sell or rent your personal information to third parties.

4.1 Public Visibility

Your business listing information is publicly visible to all users of the Explore Jordan user app. This includes:

Business name, description, category
Address and location on map
Business contact details that you choose to publish
Photos of your property
Approved customer reviews and your replies
Operating hours and availability

Personal account details of the business owner (your private email, phone, password) are never made public.

4.2 Customers

When a customer initiates a chat with your business or posts a comment:

You receive their display name, profile photo, and the content of their message
The customer can see your business name, your replies, and any staff member photos you have published
Customers cannot see your private contact details unless you choose to share them through chat

4.3 Service Providers

We share limited information with trusted service providers who help us operate the App:

Hostinger — backend hosting and database
Mapbox — interactive maps for displaying business locations
Google Firebase Cloud Messaging — push notification delivery

These providers are bound by contractual and legal data protection obligations.

4.4 Legal Requirements

We may disclose your information if required by law, court order, regulatory authority, or to protect the safety of our users, our staff, or the public.

4.5 Business Transfers

If Explore Jordan is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of any such change.

5. Customer Content Moderation

To maintain a safe and trustworthy platform:

All comments and reviews posted by customers on your listing are reviewed by our admin team before becoming visible.
You can report abusive, false, or inappropriate customer reviews and we will investigate.
You can report and block customers who engage in abuse, harassment, or spam against your business.
You cannot edit or delete a customer's original review, but you can reply to it publicly and you can flag it for our review.
We may remove content or suspend customer accounts that violate our Terms of Service.

6. Data Security

We implement industry-standard security measures:

All data transmission uses HTTPS (TLS/SSL) encryption
Passwords are stored as salted hashes — never in plain text
Sensitive data on your device is stored in encrypted secure storage
API requests are signed and authenticated to prevent tampering
Server access is restricted to authorized personnel
Regular security reviews and patching
Multi-factor authentication available for business accounts (where supported)

No system is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

7. Data Retention

Business account and listing data — retained while your account is active
Customer reviews and your replies — retained for as long as the listing is active, plus 1 year after listing closure
Chat conversations — retained for as long as the conversation exists, up to 24 months after either party's account is deleted
Business analytics — retained in aggregated form for up to 36 months
Moderation and report records — retained for up to 3 years for safety and legal compliance
Tax and financial records (if applicable in future) — retained as required by Jordanian tax law

8. Account Deletion

You can delete your business account at any time:

In the App: Go to Account → Delete Account → confirm with password
By email: Send a deletion request to info@explorejordan.org from your registered email

When you delete your business account:

Your business listing is removed from the user app within 24 hours
Your staff member accounts are also deactivated
Existing customer reviews may remain visible in anonymized form (your business name retained, your private replies anonymized)
Chat conversations are anonymized on your side
Within 30 days, your business account is permanently deleted from our active systems
Records required for legal, security, or fraud-prevention purposes may be retained in restricted form

Note: If you have outstanding subscription, payment, or contractual obligations with Explore Jordan, deletion may be subject to settlement of those obligations.

9. Your Rights and Choices

You have the following rights regarding your personal information:

Access — request a copy of the personal information we hold about you
Correction — update or correct inaccurate information through the App
Deletion — request deletion of your business account (see Section 8)
Restriction — request limitation of certain processing
Portability — request your data in a portable format
Objection — object to certain processing
Withdraw consent — withdraw consent for optional features
Lodge a complaint — with your local data protection authority

To exercise these rights, please contact us at info@explorejordan.org. We will respond within 30 days.

10. Third-Party Services

The Business App integrates with the following third-party services, each with its own privacy policy:

Mapbox — https://www.mapbox.com/legal/privacy
Firebase (Google) — https://firebase.google.com/support/privacy

We are not responsible for the privacy practices of these third-party services.

11. Children's Privacy

The Business App is intended exclusively for adults aged 18 and over. We do not knowingly collect information from minors through the Business App. If you become aware of a minor having access to a business account, please contact us immediately.

12. International Data Transfers

Explore Jordan is operated from the Hashemite Kingdom of Jordan. Our backend data is hosted in Hostinger data centers, which may be located outside Jordan. By using the Business App, you consent to the transfer and processing of your data in Jordan and other countries where our service providers operate.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

We will post the updated Privacy Policy in the App and on our website
We will update the "Last Updated" date at the top
For material changes, we will notify you through the App or via email

Your continued use of the Business App after changes become effective constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests about this Privacy Policy:

Email: info@explorejordan.org
WhatsApp: +962 79 380 7938
Website: www.explorejordan.org
In-App: via the Account → Contact Us feature

We will respond within 30 days.

Explore Jordan Business helps you connect with tourists discovering Jordan. We are committed to keeping your business data secure and treating it with respect.